REVIEW_ARTICLE This article, part 2 of a 2-part series, describes the next two steps in the application of the Modified Calgary-Cambridge Guides (MCCG) to consultations in bovine medicine, ‘explanation and planning’, and ‘closing the consultation’, and introduces concepts that are associated with all the components of the guide, ‘building the relationship with the client’ and ‘providing structure to the consultation’. Part 1 introduced the aim and framework of the MCCG which enables the practitioner to gain an insight into the client’s understanding of the problem, including understanding aetiology, epidemiology and pathophysiology. Part 2 introduces the framework that provides the opportunity to understand the client’s expectations regarding the outcome, their motivation and willingness to adhere to recommendations. It also describes how to engage and acknowledge the client as an important part of the decision-making process, how to establish responsibilities of both the client and practitioner, and how to reach out to the client at the conclusion of the consultation to make certain that the client’s expectations were met. https://macvetrev.mk/LoadArticlePdf/358 2023-3-15 5 16 10.2478/macvetrev-2023-0011 bovine practitioner client-centred Modified Calgary-Cambridge guide veterinary communication veterinary consultation Amanda Nicole Carr mandi.carr@adelaide.edu.au false 1 School of Animal and Veterinary Sciences, Roseworthy Campus, The University of Adelaide, Mudla Wirra Rd, Roseworthy 5371, Australia AUTHOR Roy Neville Kirkwood roy.kirkwood@adelaide.edu.au false 2 School of Animal and Veterinary Sciences, Roseworthy Campus, The University of Adelaide, Mudla Wirra Rd, Roseworthy 5371, Australia AUTHOR Kiro R. 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